The official Intercom Java SDK by Intercom calls the Intercom API which provides business communication services. The developer can implement a system that can facilitate the retention and support of customers.
One of the great things about APIs is that they make applications more accessible than ever in the age of the cloud. But just because an application is accessible doesn’t necessarily mean there is a mechanism in place to consume data from the application via the API it exposes. In fact, the tools needed to consume that data is giving rise to a new class of middleware that is collectively being referred to as cloud brokering software.