The official Intercom Node.js SDK by Intercom calls the Intercom API which provides business communication services. The developer can implement a system that can facilitate the retention and support of customers.
One of the challenges with building an application these days is the number of dependencies that application will actually have on other applications. Ideally in order to know how that application will actually perform application developers would be able to test their application against the application it depends on running in production. The odds of that happening, however, are slim to none, especially if that other application is running as a cloud service that has to be always available to end users.
When it comes to enterprise, IT compliance has been and always will be a headache to one degree or another. The issue in the cloud computing era is that end users can now store almost any type of file anywhere. The good news is that most of those places are a service that exposes an API.