The official Intercom Node.js SDK by Intercom calls the Intercom API which provides business communication services. The developer can implement a system that can facilitate the retention and support of customers.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Keeping track of business expenses can become a complicated task, especially if there is a lot on the go and administration isn't a strong point. SutiExpense is a tool designed to streamline this process and help businesses to have a clear understanding of their spending, eliminate errors and ultimately run things more smoothly. It's a web-based expense management solution that tracks and manages expenses on a daily basis. SutiExpense also provides the SutiExpense API that allows developers to integrate this information with other applications.
New Relic wants to take the whole idea of application performance management (APM) up a few notches by leveraging an analytics engine that the company intends to expose via an API. At the New Relic FutureStack 2013 conference today New Relic previewed Project Rubicon, which leverages a Big Data analytics engine to give developers greater insight into all the factors that may be adversely affecting application performance.