The official Intercom Ruby SDK by Intercom calls the Intercom API which provides business communication services. The developer can implement a system that can facilitate the retention and support of customers.
There’s a lot of focus these days on securing applications and the devices that consume them. But when it comes to all the layers of software in between that enable all the applications to be consumed, security has largely been an oversight.
One of the bigger challenges with anything having to do with software-as-a-service (SaaS) applications is how quickly they can sprawl out of control. Before most organizations realize it they wind up with multiple silos of SaaS applications that are even more difficult to integrate than traditional enterprise applications.