January 7, 2020
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Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Microsoft has released an update to its WebView 2 SDK and announced broader access so that more developers can try it. WebView 2, a new WebView control that allows developers to host web content within native apps, was first unveiled at the Build 2019 conference in Seattle last month.