Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.
Amazon has empowered more location-based services through Alexa with the release of a Device Address API. The API allows for the development of Alexa skills that require location data. For instance, consider a food delivery skill. Without an address, the skill would not function accurately.