Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.
Security researchers have discovered a secret API in Microsoft Office 365 that gives investigators access to detailed information about activities that take place within Office 365. It makes available information about attachment, read and search activities, along with a variety of metadata.
Google has announced the release of the Google My Business API version 4.2 containing new endpoints that will let third-party partners create end-to-end onboarding experiences for their merchants on their own platforms. Google My Business offers merchants the ability to create business listings.