November 30, 2017
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Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
The latest version of Play Services alters the behavior of several APIs pertaining to Google Account and app sign-in, as well as location and Android Wear APIs.
Messaging service Kik launched a cryptocurrency called Kin through a near-$100 million initial coin offering (ICO) last September, and now its Kin Ecosystem Foundation will give as many as 25 developers up to $3 million in Kin to bolster the cryptocurrency's ecosystem as part of a new program.