November 21, 2017
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Facebook wants bots to get better. Developers have so far taken significant advantage of the Messenger Platform. Businesses and app writers have created some 33,000 bots that function within Facebook's Messenger application, helping people check the weather, make payments, and more.
The popularity of chat APIs has risen in recent years. Companies can use Chat APIs to help engage with customers during a sales process and the most popular ones enable organizations to provide real-time customer support, allowing them to offer greater overall customer-centricity.