The Nicereply PHP SDK by Nicereply can be found when users scroll down to the official developer API site. Available for download, the SDK allows API interaction, providing resources to integrate surveys, useful to increase the ratings of customer service applications.
Do you use Twitter? Then you really must find out where you fare in these Twitter mashups, which use your tweets, your followers and a number of other factors to determine your rank (or so the following services want you to do). The results are indisputable, but if you don't like what one has to say, try another!
Twilio has released its annual State of Customer Engagement Report and to find out more about the report and the trends that it spotlights, ProgrammableWeb's editor-in-chief David Berlind captured a video interview with Al Cook, the company's Vice President and General Manager of AI
Sometimes, when assessing a website, it helps to know how popular it is. These days, there are a lot of ways to learn this, including a few recent mashups. There are also other apps that assess popularity, using different APIs and analysis to do so. Below we have a selection of some of the recent mashups that dig into determining ranking and popularity.