The Nicereply PHP SDK by Nicereply can be found when users scroll down to the official developer API site. Available for download, the SDK allows API interaction, providing resources to integrate surveys, useful to increase the ratings of customer service applications.
Our API directory now includes 35 customer service APIs. The newest is the Vivocha API. The most popular, in terms of mashups, is the FanBridge API. We list just a single FanBridge mashup. Below you'll find some more stats from the directory, including the entire list of customer service APIs.
A survey of API experiences raised some of the largest problems developers encounter, including which companies cause them. The Facebook API was mentioned far and away more than any other in long-form answers to questions about headaches, horror stories and other issues while integrating with APIs. Also mentioned often were Google APIs and the Twitter API. While it should be noted that all three are also among the most popular for developers, there are lessons to be learned in mining the results of this survey put out to Hacker News readers.
Help Scout, a help desk platform provider, has announced the launch of version 2 of its Mailbox API. The Help Scout Mailbox API 2.0 implements OAuth2 for more user-friendly authentication with the services Help Scout customers are integrated with and contains a number of improvements.