The Nicereply Ruby SDK by galtenberg interacts unofficially with the API to assist developers in the integration of surveys into applications. Installation available. Examples demonstrate how to obtain a company's average ratings, get company's user list, obtain an agent's average rating, set & update a rating.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
SlimSurveys, a micro-survey platform, has announced the launch of a brand new SlimSurveys API allowing developers to integrate micro-surveys and other micro-interaction functionality into third-party web and mobile applications.
Sometimes, when assessing a website, it helps to know how popular it is. These days, there are a lot of ways to learn this, including a few recent mashups. There are also other apps that assess popularity, using different APIs and analysis to do so. Below we have a selection of some of the recent mashups that dig into determining ranking and popularity.