Many of us have a love/hate relationship with appointment reminders. Maybe the least annoying notification is a text message, and it's also the easiest. The Twilio REST API lets you create intelligent reminders, and you can also benefit from simple integration with your CRM and reservation systems.
Twilio has introduced the Twilio Proxy API, a new API for building private text and voice conversations between customers and mobile workers. The company also announced the new Twilio Engagement Cloud, a suite of Declarative APIs with additional business process and logic built in.