Okta offers Identity as a Service with the aim to secure IT environments. As a resource, the API offers access to identity, authentication, and security features. As a supplementary tool, the Java SDK aims to simplify integration with desktop and mobile devices. Available in enterprise architecture, resources of this kit include guides to build, install, and run the build with tests.
Twilio has launched the Message Feedback API which monitors when end users receive messages. The API tracks actions that indicate when a message was received and reports the action back to Twilio. In turn, Twilio can tweak its services and delivery to adjust for network variances across the globe.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.