July 3, 2018
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Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
X.commerce is the new brand for the developer commerce tools that include the eBay API and PayPal API. The first conference under this new brand is coming in October to San Francisco. As a media partner, we have a promo code, as well as a little more information about how the company is looking to create a sum greater than its parts with the X.commerce platform.