CloudRail has released a new Unified Messaging API for deploying chatbots and other conversational user interfaces (UI). The API provides a unified interface bundling Facebook Messenger, Line, Telegram, and Viber together so that developers can deploy chatbots across these platforms.
Anyone who runs an app these days has no doubt attempted to handle all customer service through email. While this may be a great way to interact with your customers, it can get difficult to track just how helpful your email help is. That's where Nicereply and its Nicereply API can help. And it even has a brand new example app, the product of a little recent criticism.
Twilio has introduced the Twilio Proxy API, a new API for building private text and voice conversations between customers and mobile workers. The company also announced the new Twilio Engagement Cloud, a suite of Declarative APIs with additional business process and logic built in.