The Smooch Java SDK interacts with the API to access messaging experiences that developers can implement into applications. The Sunshine Conversations platform is formally known as Smooch. It is a Montreal-based startup that joined Zendesk, to humanize the relationship between businesses and customers, enabling businesses to connect with customer data, to deliver the best CX.
After a year of beta testing its in-app messaging platform, Pusher has released Chatkit to general availability. Chatkit includes a set of APIs that comes loaded with a number of features that users have come to expect from any mainstream chat service (typing indicators, file sharing, and more).
There are major advantages to today’s applications being built atop APIs. If you’re reading ProgrammableWeb, there’s a good chance you know all about integrating with other services. The major disadvantage of modern distributed architecture is pretty obvious—someone else’s service could go down and it’s outside of your control. You might not even know a service is down, which is why many top API providers are now making status pages available. These sites help communicate to developers when anything is amiss with the API.