April 26, 2016
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ProgrammableWeb's Most Interesting APIs in 2016: Application Development and Developer Tools API University
This article is part of a 10-part series about interesting APIs that were added to our directory during 2016. App Development and DevOps Tools APIs are covered in this segment. The APIs were chosen by our researchers, by popularity according to website traffic, and by mentions on social media.
Any company that makes an API knows that just having the API is not enough. A bare endpoint is probably worse than not having an API at all. To make your API and platform useful you need documentation, tools, examples and forums. If you are a successful API company you start developing a community of people that work with your service. The community shares ideas and helps each other out.
The SupportBee API is REST with response format in JSON that supplies help desk ticket software for customer service, service that is provided by human responses. With the API, developers can create new applications that integrate SupportBee into their software. Tickets can be created, retrieved, searched, archived and unarchived, assigned to a user or group, starred for later follow up, and marked for spam. Users of the company (who respond to the tickets) are confirmed.