Customer experience affects both top and bottom lines. Research shows a modest shift in customer experience can increase product sales, reduce churn, and improve revenue. This article shows how to catch market trends early and act on them in time by effectively analyzing what customers are saying.
Last week I had the pleasure of attending the O’Reilly Strata Conference in New York City, and sat in on a very important keynote from Drew Conway and Jake Porway about their project, Data Without Borders.
Data Without Borders is looking to match non-profits in need of data analysis with freelance and pro bono data scientists who can work to help them with data collection, analysis, visualization, or provide decision support.