October 21, 2019
View all 1 Followers
View all 61 Related Articles
Related Articles (61)
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Dealer.com announces a new integration enhancement to help dealers deliver a better online user experience. The new API makes it easier to create third-party experiences on the Dealer.com platform, ultimately building more trust between shoppers and dealers through seamless user interactions.
Eleven APIs have been added to the ProgrammableWeb directory in several categories including Tourism, Water, and Payments. One highlight today is the Continuum Connect API, which provides useful data for creating financial trading applications. Here's a rundown of the latest additions.