The vCita LiveSite JS SDK by vCita can access the API to integrate engagement features into web services. It allows developers to personalize a widget with control and behavior and use a layout to call the LiveSite interface.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Whether you're leading your decades-old organization through a digital transformation or you're a developer plotting out your career path, you'd better get to know and understand the new breed of developer. She or he is not just a software engineer, s/he's a businessperson too (includes a podcast)
Online reviews can make or break a business. It has been stated that 79% of purchasing decisions are influenced by an online review. According to strategy and communications firm Cone, four out of five customers change their minds about a recommended product based on a bad review. Wouldn't it be great if you could 'hear' what people were really saying about your business?