The WeChat SDK provides developers with development kits for both iOS and Android platforms. Both kits include the library and files required to develop third-party apps that can interface with the WeChat API.
Slack, a popular collaboration tool that helps teams streamline communication and eliminate email clutter, has set its sights on becoming the default messaging platform that developers will integrate with. Slack officially announced the Slack Platform at a recent Launch event.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.