Working with numerous third party APIs can be a headache. Damon Swayn of InSite should know. The InSite team has integrated countless APIs for its clients’ CRMs into its platform. Damon over at his Medium blog gives you the top four lessons he and his team have learned.
Aria Solutions announced an API-based softphone solution that brings Salesforce CRM and Cisco telephony platforms together in a single solution. The Velocity Softphone is available on the Salesforce AppExchange and eliminates the need for agents to flip back and forth between various platforms.