ServiceNow is a fairly widely used cloud software-as-a-service application that IT organizations use to manage the workflow around calls to help desks. But thanks to the API that ServiceNow built, that application is being more broadly used to create workflow applications outside the IT department.
The ability to analyze information and use the results to make more informed decisions is something that interests a lot of people. Developers, publishers, and small to large business owners all collect an overwhelming amount of data pertaining to the work that they do. Employing a staff of analysts to sift through the onslaught of what can sometimes seem to be useless information is obviously one way to solve this problem, ‘Machine Learning’ is another.