The Zendesk C# SDK by Elizabeth Schneider allows interaction with the API features of support for businesses, mainly in the form of tickets. On GitHub, developers can find ways to create a ticket, get tickets, and upload an attachment to a ticket. Connect to developer for upcoming API changes.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.