The Zendesk Zopim iOS SDK by Zendesk allows developers to embed live chat between users and agents, leave offline messages, send and receive files to enhance customer support, provide feedback of the chat experience, and e-mail a copy of the transcript with the recent conversation. See how to configure a chat service at https://developer.zendesk.com/embeddables/docs/ios-chat-sdk/chat
Online retail often neglects customer service. Vivocha supplies all the good tools, like live chat and the ability of the customer service rep to see what you are looking at on your screen (with your permission). Beyond that, there are a host of other tools that the customers never see but are critical boosters of productivity, like click to call. The Vivocha API is out to up the customer service game for every business. Its REST API offers access to most of its multichannel features. It joins 43 customer service APIs in our directory.
Two months ago TokBox gave up 2 million users to focus on its TokBox OpenTok API. The former video chat site instead wanted to make it easy for everyone to add video chat to their sites. The platform now has over 80 partners and is seeing great interest amongst developers. Today the company announced a move into making its video chat available on mobile devices.