July 13, 2018
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Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
Moving to make their rapid application development platform as widely accessible as possible, Mendix today launched Mendix AppCloud. Announced at the Mendix World 2014 conference, AppCloud is an implementation of the company's platform-as-a-service (PaaS) environment that is used for rapidly developing applications on a cloud platform managed by Mendix. In addition, Mendix also announced that it is making available a free community edition of its PaaS environment that small teams of up to 10 developers can use to build applications.
Aculab specializes in moving enterprise grade telephony applications to a cloud-based model. Rich telephony services have long been mission critical to enterprises across the globe. Initially, high-end applications (e.g. unified communications, speech recognition, text to speech, etc.) ran purely in an on-premise environment on dedicated hardware and software. With its cloud platform and the Aculab Cloud API, Aculab added flexibility and scalability to telephony services. Aculab users can custom tailor their telephony needs in Aculab's cloud, and pay for what they use. Recently, Aculab expanded its offering again by adding fax to their cloud portfolio.